Refund policy

Items may be returned to the shop if shipped within the 30 days after the customer receives them, at the customer's expense. . The product(s) must still have the original tags, and show no signs of wear, being washed, or have hair on them. Once our staff have evaluated the item(s) and verified that they are unused, we will issue a refund for the product only. 

After 30 days it is up to the shop to accept the return. Please contact Gretchen before sending the return.

Items that can not be returned are helmets, grooming products, items that were ordered specifically for the customer, custom items, and safety products.